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FAQs

The Frequently Asked Questions list provides answers to a number of questions raised by Air Force Members and their families regarding privatized housing. The answers may vary when applied to a particular housing privatization project or privatized location. Air Force Members and their families should discuss their specific circumstances with the privatization Property Manager.

    General FAQs

  • How do I submit a request to have maintenance repairs in my home?

     
    • At Arnold Family Housing, a designated phone line with has been set up to answer all resident maintenance service requests. The phone number is (855) 237-3499.  This maintenance phone line will be answered 24 hours per day, 7 days per week. All maintenance emergencies will be answered immediately.

      Life threatening emergencies should be directed to 911.


  • What pets are we allowed to have in our homes?

     
    • The pets that are permissible in your home are those which are domesticated and are traditionally kept in the home. These pets are identified as dogs*, cats, birds, gerbils, hamster, guinea pigs, turtles, and fish. Two walking pets are allowed (two dogs or two cats or one cat and one dog) and a $250 pet deposit applies.

      *Certain breeds of dogs are not permitted including: Pitt Bulls, Rottweilers, Chow Chows, Doberman Pinschers, Siberian Huskies, Perro de Presa Canarios, and Wolf hybrids.


  • What is the trash pick-up schedule?

     
    • Weekly Trash Pick-Up is provided. Trash collection is every Monday of every week.  Please keep containers tightly closed at all times. Please check Facebook or with your Neighborhood Office for holiday trash collection schedules. Should you need pick up of a holiday tree, please call (719) 867-9675 (WORK) to schedule.


  • Wildlife Note

     
    • It is very important that dumpsters are kept closed at all times and that food is not left outside, including pet food.  Our pristine location means that wildlife is abundant.  Please do not feed, approach or photograph wildlife.


  • Yard Waste

     
    • Yard Waste, such as dead plants and limbs will be picked up by the landscape crews.


  • Recycling

     
    • Hunt Military Communities will be participating in a recycling program. A recycle dumpster is available for resident use. Please ensure recyclables are rinsed and free of food, where applicable. The following items are NOT eligible for recycling:  Refrigerators, freezers, oil and other petroleum projects, paint and tires.  Please contact your Neighborhood Office for more information.


  • Bulk Trash Pick-Up

     
    • Residents are reminded that there are no bulk refuse disposal areas within the housing neighborhoods. There is a bulk dumpster available for bulky items too large to fit in your trash container.  All bulky items such as furniture, toys, barbecue grills and appliances are to be discarded in the bulk trash dumpster.


  • Will I need to maintain my lawn?

     
    • Hunt Military Communities is pleased to maintain the landscape (mowing, trimming, edging) of all common areas including greenways, parks, and play areas within the neighborhoods. The front yards of all homes will also be maintained by Hunt. If you have a fenced - in backyard, this will be the only area that you will be responsible to maintain. Residents are required to keep these areas free of any items that may prohibit the landscaping crews from maintaining these areas. Yards which are not kept free of toys, trash, abandoned items, pet waste or debris will not be mowed. If you desire to maintain your own lawn, please visit the neighborhood office to complete form. Residents are responsible for weeding and maintaining flower and planting beds.


  • What about snow removal?

     
    • Hunt Military Communities will remove snow, when required, from streets and common area sidewalks.  Residents are responsible for snow removal from their driveways and carports.


  • What does the renter's insurance policy cover? How much is it? When does it become active?

     
    • The rental insurance policy covers your personal belongings kept in the home & the garage. There are some restrictions of coverage due to flooding and Hunt Military Communities recommends that residents inquire about the additional flood insurance for their protection. The policy covers up to $20,000.00 in coverage. The policy becomes active once the Service Member contacts the insurance company and answers three simple questions. For more information about the rental insurance coverage please contact your Neighborhood Office.


  • How do I submit a request to install items in and around my home?

     
    • You must submit a written request at your Neighborhood Office to make any alterations to the exterior or interior of the home. No changes can be made without written permission from the Management office.

      Changes that require written permission include, but are not limited to, interior paint changes using standard colors, installing insured satellite dishes that are not secured to any part of the home, fence installation, and air conditioners.

      Changes/additions that are not allowed include, but are not limited to, hot tubs, tree houses, trampolines, above ground pools deeper than 12 inches, and tree swings.


  • How do I report neighborhood issues?

     
    • Your Arnold Family Housing Neighborhood Office is open Monday through Friday, 0700 to 1600 to assist with any need. You may call or visit to discuss any concerns. Please contact the management office to report neighbor concerns, abandoned vehicles, safety hazards, inoperative street lights and sprinklers, stray cats and dogs, noise violations, etc.  Hunt Military Communities want to ensure that you and your family are comfortable in your home and have peace of mind regarding your neighborhood.


  • How do I request permission to have out of town guests in our home?

     
    • Guests and guest vehicles must be registered with the Neighborhood Management Office if staying longer than 48 hours. Simply call or visit the Neighborhood Management Office in advance of your guest's visit to notify the staff. Written approval is required for all guests staying over 30 days.


  • Do I need to notify Hunt Military Communities when I will be away from my home?

     
    • Residents who will be away from their homes more than five (5) days must notify their Neighborhood Management Office. The resident should leave an emergency contact number with Management in case of emergencies.


  • Do I need to report changes that would affect my housing status?

     
    • Changes in pay, number of dependents, duty location, etc. must be reported to the Neighborhood Management Offices immediately. All information regarding your residence needs to remain current in the Neighborhood Management Office including phone numbers, automobile registration, pet information and emergency contacts.


  • What happens when it’s time to move?

     
    • When you find out you’ll be moving, please stop by your Neighborhood Office to complete a Notice to Vacate.  This is a legal requirement in your lease agreement.  You may complete a Notice to Vacate even if you have not yet received your orders. Your lease requires that you give at least 30 days’ notice. You may also set up appointments for your pre-move and move out appointments at this time.


  • What if I’m moving to another Hunt Military Communities location?

     
    • Lucky you!  Hunt Military Communities has a loyalty program for residents moving to another Hunt site which can put money in your pocket!  Please contact your Neighborhood Office for details.


  • How do I make a suggestion to Hunt Military Communities?

     
    • Hunt encourages and welcomes resident communication. You may enjoy the open door policy of the Resident Services Offices. All letters and phone calls will be responded to. Your resident website, arnoldfamilyhousing.com offers a resident instant feedback link as well.

      Several avenues for resident feedback, suggestions and comments have been provided. Specifically, residents are randomly contacted following service requests, all potential residents are requested to complete customer feedback cards, random surveys regarding maintenance service are randomly distributed and yearly, all homes receive a survey conducted via third-party.